PSNZ Cancellation Policy

Due to the nature of the PSNZ Workshop Series and that the workshops are generally for small groups and often over-subscribed, cancellations can have a significant financial and attendance effect on the workshop, as well as creating a lot of further administration work.

Although we do everything possible to ensure our workshops proceed, sometimes there are things beyond our control.

• PSNZ reserves the right to postpone or cancel a workshop due unforeseen circumstances e.g. covid level affects, facilitator illness, venue access issues, etc. In the event we do cancel a planned workshop, we will attempt to inform attendees as soon as possible and in most cases you will be given an alternative date to attend or provided with a full refund of the workshop costs.
• If a workshop is postponed, the first right of refusal will be given to those who were already booked on that workshop for the rescheduled workshop.
• Should a workshop fail to attract a required minimum number of attendees to make it viable to run, PSNZ reserves the right to cancel the workshop.
• PSNZ will not accept responsibility for travel and accommodation costs incurred by attendees.
• In the event that an attendee booked for the workshop does not turn up, no refund will be given.
• If an attendee cancels between 30 – 15 days prior to the workshop, PSNZ will refund 50% of the workshop fee (less admin fee of $20).   If another person on the waiting list can their place, then the attendee will be refunded the total fee paid less the $20 admin fee.
• No refund will be given if an attendee cancels within 14 days of the workshop date unless another person on the waiting list can take their place at short notice. A small administration fee of $20 will apply and be deducted from any refund.
• PSNZ may give a full refund if there are exceptional circumstances involved in a person not being able to attend.